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Privacy Policy

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When you plan a safari with Max Okavango Safaris, you share personal information with us — and we treat that trust with great care. This policy explains how we handle your information, whether you’re travelling from Botswana, Europe, the United States, Australia, or anywhere else in the world.

 

What We Collect

To arrange your safari smoothly and safely, we may collect:

  • Your name, nationality, and contact details

  • Passport information for travel arrangements

  • Travel insurance details in the event of an emergency

  • Travel preferences, dietary needs, and special requests

  • Medical or mobility notes (only when necessary for your comfort)

  • Payment and billing information

  • Emergency contact details

We collect only what we need to deliver your experience.

 

How We Use Your Information

Your information helps us:

  • Confirm and manage your booking

  • Arrange lodges, transfers, charter flights, and park entries

  • Tailor your itinerary to your preferences

  • Communicate important updates

  • Meet safety, insurance, and regulatory requirements

Everything we collect has a purpose connected to your safari.

 

Sharing Information With Trusted Partners

A safari is a team effort. To deliver your journey, we may share essential details with:

  • Lodges and camps

  • Transfer companies and charter flight operators

  • National park authorities

  • Activity providers (mokoro excursions, boat cruises, game drives, etc.)

  • Payment processors

We share only the information required for them to provide their service — nothing more.

 

International Guests & GDPR

We welcome travellers from all over the world, including the European Union. For EU guests, we process personal data in line with the EU General Data Protection Regulation (GDPR). This means:

  • We use your information only for legitimate purposes

  • You may request access, correction, or deletion of your data

  • You may withdraw consent for optional information at any time

Because we operate in Botswana, your data will be transferred internationally. We take reasonable steps to keep it secure and share it only with reputable partners.

 

How Long We Keep Your Information

We retain your information only as long as needed to:

  • Deliver your safari

  • Meet legal, accounting, and insurance obligations

  • Resolve any queries

Typically, this is 3–7 years, depending on the type of record.

 

How We Protect Your Data

We use reasonable technical and organisational measures to keep your information safe from loss, misuse, or unauthorised access. Protecting your privacy is part of the service we provide.

 

Your Rights

Depending on where you live, you may have rights to:

  • Access your personal information

  • Request corrections or deletion

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent

EU guests also have the right to lodge a complaint with a supervisory authority.

 

Contact Us

If you have questions about your privacy or would like to exercise your rights, please contact us at: bookings@maxokavangosafaris.com

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